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PIP 1: Course Details And Content

PIP 1  Entry Level Team Members / New Joiners / Those Changing Roles


PIP 1 is designed for ‘entry level’ members of the team (0 - 18 months in the role), mixing essential information about different types of debt management solutions (both ‘formal’ and ‘informal’), mortgages, tax returns, benefits, property ownership, banking, basic accounts, vulnerable people, etc ...

... with essential interpersonal skills, such as key communication skills, telephone manner, types of questions, listening and conversation management. Positive, useful, practical skills.

During the five webcast sessions, and follow-up exercises, we also introduce delegates to key personal insolvency and debt management information. To place this qualification into a training context this qualification would be ‘pre-CPI/CPPI’ and useful for new starters and those with little, if any, experience of the communication with, and handling of, individuals with personal debt.

... “the PIP 1 qualification was ideal for our team of customer facing operatives who needed to know both the key aspects of the different solutions available ... as well as how to handle themselves on the phone in the face of complex conversations. It was also terrific for their confidence.”

Course Structure

Webcast 1  Understanding The Debtor and Insolvency Options
Webcast 2 Income and Expenditure
Webcast 3 Assets and Liabilities
Exam 1 Online, In-House and Invigilated
Webcast 4 Tax 
Webcast 5 Employment and Trading
Exam 2 Online, In-House and Invigilated


Venues And Exams

All PIPs are taught online via webcasts. The training and support leads to a fully MAS accredited qualification that is both meaningful and practical.

Please contact us if you want to add in Face-To-Face lectures to your training programme. All of NTI’s training is carried out at your premises (or nearby, if you do not have the requisite facilities), reducing cost and increasing direct relevance to your day-to-day working practices. Candidates can go from course introduction to fully PIP 1 qualified in eight to ten weeks, but the training can be designed to last longer if this works better for your business.

Each student must pass both Exams 1 and 2 to become PIP 1 qualified. The exams, taken online, are three hour ‘papers’ and consist of Multiple Choice Questions (MCQs) and practical Case Study questions directly relating information learnt to the day-to-day job.

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